Monday-Sunday | 9am-9pm*
Our office is based in the UK however we endeavour to make ourselves available to all time zones. Simply tell us a time that works for you and we’ll arrange the details.
Let us know a few details about your desired travel experience and we’ll design a luxury holiday tailored to you.
Prefer using whatsapp? Quickly send us an enquiry or your questions and we’ll get back to you the same day.
Send us your travel ideas and requests and our Travel Designers will get back to you within 24 hours or the next working day.
We are always interested in discussing new press opportunities whether its news, trend features, upcoming stories, opinion pieces, partnerships or press trips.
For all press enquiries please email.
Our Travel Designers are available for one-to-one appointments to sit down and discuss your once-in-a-lifetime holiday plans in person with refreshments. Simply send us an email with your preferred time.
*Calls may be recorded for training and quality assurances purposes.
Got a question? We’ve answered our most popular ones here.
We do not offer package holidays; every holiday is tailor-made to suit you. The itineraries which are displayed on our website are inspirational or suggested itineraries and can be amended by our team of Travel Designers to match your personal preferences concerning hotels, experiences, and interests.
Yes. We are a fully licensed members of the ABTA (Y6848) and ATOL (5534) as an agent of Hays Independent Group. All of our UK clients are protected by ATOL. The Air Travel Organisers’ Licensing is there to protect the public from losing money or being stranded abroad because of the failure of air travel firms. In the highly unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
Many of the flights and flight inclusive holidays that we offer are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services that we provide so if in doubt, please ask your Travel Designer to confirm what protection may apply to your booking. If you do not receive an ATOL certificate from us, then the booking will not be ATOL protected. If you do receive an ATOL certificate but elements of your trip are not listed on it, those parts will not be ATOL protected.
To ensure that we can offer the best available flight prices to you at the time of booking, we do not include flights costs in our inspirational itineraries. We will discuss these with you at the time of booking.
No, we don’t charge any fees for our tailor-made travel planning services. You pay only for your holiday once it has been tailored to your preferences.
We believe travel can be a force for good so we don’t believe you should stop travelling. We do believe you should travel better and travel less often. As specialists in holidays that are ten days or more, we design holidays that slow down time and connect you to the people and places your travelling in for an authentic experience.
We’ve declared a climate emergency and set ourselves the ambitious but necessary goal to become a net-zero travel company by 2035. This means we’re working continuously to measure our emissions and create an action plan to reduce our emission year on year. We will be publishing an annual report on our progress, the first report will be available in January 2023.
We also want to give back. That’s why we created our Positive Future Fund where we donate £50 per person, per booking from our profits to our three carefully chosen charities that are doing incredible work across education, poverty & employment and conservation around the world. Visit our commitments page to read more about our responsible travel policies.