We’ve answered our most frequently asked questions below but if you’ve still got a question, please get in touch by phone or email.

Before Travelling
Can the itineraries on your website be amended or are they a set package?

We do not offer package holidays; every holiday is tailor-made to suit you. The itineraries which are displayed on our website are inspirational or suggested itineraries and can be amended by our team of Travel Designers to match your personal preferences concerning hotels, experiences, and interests.

Do your prices include flights?

To ensure that we can offer the best available flight prices to you at the time of booking, we do not include flight costs in our inspirational itineraries. We will discuss these with you at the time of booking.

When will I receive my final documentation?

You will have access to your final travel documents at least four weeks before the date of departure once all aspects of your holiday have been confirmed. Your travel documents will be available in your My SevenTravel account. Your Travel Designer will email you a direct link at the same time as arranging your pre-travel call, where we can answer any questions you may have before you set off for your holiday of a lifetime.

Is my holiday protected?

Yes. We are fully licensed members of the ABTA (Y6750) and ATOL (10531) as an agent of Hays Independent Group. All of our UK clients are protected by ATOL. The Air Travel Organisers’ Licensing is there to protect the public from losing money or being stranded abroad because of the failure of air travel firms. In the highly unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.
Many of the flights and flight inclusive holidays that we offer are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services that we provide so if in doubt, please ask your Travel Designer to confirm what protection may apply to your booking. If you do not receive an ATOL certificate from us, then the booking will not be ATOL protected. If you do receive an ATOL certificate but elements of your trip are not listed on it, those parts will not be ATOL protected.

What vaccinations are recommended for my trip?

We are not able to provide official guidance on vaccinations. We advise you to speak to your GP or medical centre for the latest medical advice for a destination. Please be aware it’s your responsibility to ensure you’re covered for all possible vaccinations or medications needed for your trip.

I want to travel more responsibly. What is SevenTravel doing for responsible travel?

We believe travel can be a force for good so we don’t believe you should stop travelling. We do believe you should travel better and travel less often. As specialists in holidays that are ten days or more, we design holidays that slow down time and connect you to the people and places you're travelling in for an authentic experience.
We’ve declared a climate emergency and set ourselves the ambitious but necessary goal to become a net-zero travel company by 2035. This means we’re working continuously to measure our emissions and create an action plan to reduce our emission year on year. We will be publishing an annual report on our progress, the first report will be available in January 2023.
We also want to give back. That’s why we created our Positive Future Fund where we donate £50 per person, per booking from our profits to our three carefully chosen charities that are doing incredible work across education, poverty & employment and conservation around the world. Visit our commitments page to read more about our responsible travel policies.

Visas & insurance
Do you offer insurance?

SevenTravel does not offer travel insurance for its journeys. Your safety is our utmost priority, so we always recommend that you arrange adequate travel insurance before travelling.

Can you help arrange my travel visas?

Our team of expert Travel Designers can offer their guidance and assistance in obtaining travel visas, however you need to arrange your visas yourself. Your Travel Designer will direct you to the UK Foreign Office for the latest requirements. It is now commonplace that for certain countries, you must go in person to the relevant consulate or embassy.

During Travel
Who looks after us when we’re on holiday?

Alongside your Travel Designer, who is contactable throughout your holiday, you will meet our local partners in your holiday destination who will be looking after you. Before you arrive, you will receive their contact details and be introduced. Our partners have been carefully selected based on their expertise and high-level of service and attention to detail. They are an extension of our team, and they will look after every aspect of your holiday from touchdown to take-off.

Who should I call in case of an emergency?

In the unlikely event that you need to contact us, SevenTravel have a 24-hour emergency helpline which can assist with emergencies and other situations. You’ll find the details in your travel documents and under Emergency Contacts in your My SevenTravel account. We also have an extensive network of overseas partners, who can be contacted to assist with any aspect of your holiday. These contact details will be included in your final travel documents.

How much should I tip?

Tipping is always a personal preference, and we will offer tipping advice in your final travel documents.

After you return
I’m back from my trip, how do I send feedback?

We love hearing about your holiday, so upon your return your Travel Designer will be in touch to arrange a call to hear all the details and ask you a few specific questions about your experience. If you’re happy to share your experience with others, you can also leave your thoughts on our Trustpilot page.

I’m not ready to book my next trip, how do I stay in touch?

You can join our community of like-minded travellers to receive our regular newsletters filled with inspirational stories, journeys, and the latest travel news. By subscribing to our newsletters, you will be the first to hear about our unique offers too. Scroll down to the footer to sign up today.

Will I keep the same Travel Designer next time I book?

Yes, when you’re ready to plan your next bucket-list holiday you can contact your Travel Designer directly or send a new enquiry and your Travel Designer will get back in touch with you.

I took some incredible photos and videos. Can I share them?

We absolutely love seeing photos and videos from your trip. You can send them to your Travel Designer or, if you’re on social media, share your photo with the hashtag #SevenTravel and we’ll see it that way too.

Do you require a deposit at the time of booking?

Yes we typically require a 10% deposit at the time of booking, this is to secure all your travel arrangements. There are instances where the deposit may be higher as results of specific experiences and excursions, you will be notified of this ahead of booking by your Travel Designer.

When will I pay the final balance for my holiday?

The balance payment is due 12 weeks in advance of your intended departure date. If your booking is made less than 12 weeks before departure, the full price of the trip will be payable on booking. Payments must be made in the currency of the invoice and can be paid by bank transfer, debit or credit card. View our booking conditions for more info.

Do you charge a fee for your services?

No, we don’t charge any fees for our tailor-made travel planning services. You pay only for your holiday once it has been tailored to your preferences.

Safety Information

We are committed to making your trip as safe and comfortable as possible. Read our client safety & health information to ensure you travel safely.

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